Frequently Asked Questions

The Bowlio Bowls Management System is a comprehensive web-based solution designed specifically for bowls clubs. It provides tools for managing members, bookings, fixtures, payments, maintenance tasks, and club administration all in one integrated platform.

Getting started is simple! Purchase a license through our website, and you'll receive login credentials via email. Our system includes comprehensive setup guides and video tutorials to help you configure your club settings and import existing member data.

We offer a 14-day free trial for new clubs. During the trial period, you'll have access to all features with no commitment. If you decide to continue, you can upgrade to a paid plan at any time during or after the trial.

Our system includes member management, rink booking calendar, fixture scheduling, payment processing, maintenance task tracking, news and announcements, comprehensive reporting, and role-based user permissions. Each feature is designed to streamline club operations and enhance member experience.

Each license is specific to one club. If you manage multiple clubs, you'll need separate licenses for each. However, our system is designed to be easily configurable for different club sizes and requirements.

Yes! Our system is fully responsive and works seamlessly on desktop computers, tablets, and mobile devices. Members can book rinks, view fixtures, and access club information from anywhere with an internet connection.

We offer flexible pricing plans starting from £49/month for small clubs up to £199/month for large clubs with advanced features. All plans include unlimited members, full feature access, and priority support. Annual billing includes a 10% discount.

We accept all major credit and debit cards through our secure Stripe payment processor. For annual subscriptions, we also accept bank transfers. All payments are processed securely with 256-bit SSL encryption.

Yes, you can cancel your subscription at any time with no cancellation fees. Your access will continue until the end of your current billing period. We also offer a 30-day money-back guarantee if you're not satisfied with the service.

We provide comprehensive support including email support, detailed documentation, video tutorials, and a knowledge base. Premium plans include priority email support and phone consultations for setup and training.

Yes! We offer personalized training sessions for club committees and administrators. This includes system setup, data migration, user training, and best practices for club management. Training can be conducted remotely or on-site.

You can reach our support team via email at support@bowlio.co.uk. We typically respond within 24 hours on business days. For urgent issues, please include "URGENT" in the subject line for priority handling.

Absolutely! We use industry-standard security measures including 256-bit SSL encryption, secure data centers, regular security audits, and GDPR compliance. Your club data is backed up daily and stored in redundant, geographically distributed servers.

Yes, you can export all your club data at any time in standard formats (CSV, PDF, Excel). We also provide data migration assistance if you're moving to another system. Your data always remains yours.

Yes, we are fully GDPR compliant and adhere to all relevant data protection regulations. We only process personal data as necessary for providing our service and with your explicit consent. Our privacy policy details how we handle your data.