Terms of Service

1. Acceptance of Terms

By accessing and using the Bowlio Bowls Management System ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

The Bowlio Bowls Management System is a web-based platform designed to help bowls clubs manage their operations, including:

• Member management and registration
• Rink booking and scheduling
• Fixture and competition management
• Payment processing and financial tracking
• Maintenance task scheduling
• News and communication tools
• Reporting and analytics

The Service is provided on an "as is" and "as available" basis, subject to the limitations outlined in these terms.

3. User Accounts

Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized use

Account Security

You are responsible for maintaining the security of your account. We recommend using strong passwords and enabling two-factor authentication when available. We are not liable for any loss or damage arising from your failure to protect your account credentials.

Club Administration

Club administrators have additional responsibilities including:

• Managing member access and permissions
• Ensuring compliance with data protection regulations
• Maintaining accurate club information
• Coordinating with club committee members

4. Payment Terms

Subscription Fees

Access to the Service requires a valid subscription. Fees are billed in advance and are non-refundable except as expressly stated in these terms or required by law.

Payment Methods

We accept payments through secure third-party processors. You authorize us to charge your chosen payment method for all fees incurred. You are responsible for providing current and accurate billing information.

Late Payments

Failure to pay subscription fees may result in:

• Suspension of service access
• Additional late payment fees
• Termination of your account

Refunds

We offer a 30-day money-back guarantee for new subscriptions. Refunds for other circumstances will be considered on a case-by-case basis. All refund requests must be submitted in writing.

5. Acceptable Use Policy

Permitted Use

You may use the Service only for lawful purposes and in accordance with these terms. Permitted activities include:

• Managing legitimate bowls club operations
• Communicating with club members
• Maintaining club records and documentation
• Processing legitimate financial transactions

Prohibited Activities

You may not:

• Use the Service for any illegal or unauthorized purpose
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to other accounts
• Interfere with the proper functioning of the Service
• Share your account credentials with others
• Use automated tools to access the Service
• Violate any applicable laws or regulations

6. Data Privacy and Security

Data Collection

We collect and process personal data as described in our Privacy Policy. By using the Service, you consent to such collection and processing.

Data Ownership

You retain ownership of all data entered into the Service. We act as a data processor and implement appropriate security measures to protect your information.

Data Backup

We perform regular data backups, but you are responsible for maintaining your own backups of critical data. We are not liable for any data loss that cannot be restored from our backups.

Data Portability

You may export your data at any time. We provide tools and documentation to assist with data migration if you choose to leave our service.

7. Intellectual Property

Our Intellectual Property

The Service, including all software, design, text, graphics, and other content, is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

Your Content

You retain ownership of content you create or upload to the Service. By using the Service, you grant us a limited license to store, process, and display your content as necessary to provide the Service.

Club Logos and Branding

Club logos and branding materials uploaded to the Service remain the property of the respective clubs. You are responsible for ensuring you have the right to use such materials.

8. Disclaimers and Limitations

Service Availability

While we strive for high availability, we do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

Accuracy of Information

We make reasonable efforts to ensure the accuracy of information provided through the Service, but we cannot guarantee the completeness or accuracy of all data. Users should verify critical information independently.

Third-Party Services

The Service may integrate with third-party services. We are not responsible for the availability, accuracy, or security of such third-party services.

9. Termination

Termination by You

You may terminate your account at any time by contacting our support team. Upon termination, your access to the Service will cease immediately, though we may retain your data as required by law or for legitimate business purposes.

Termination by Us

We may terminate or suspend your account for violations of these terms, non-payment, or other legitimate reasons. We will provide reasonable notice when possible.

Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete your data after a reasonable retention period
• Outstanding payments remain due
• Certain provisions of these terms survive termination

10. Liability

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Maximum Liability

Our total liability to you for any claims arising from these terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Service or violation of these terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after such changes constitutes acceptance of the modified terms.

13. Contact Information

If you have questions about these Terms of Service, please contact us: